Know your rights
Support is a right, not a favour.
The NDIS wasn't built from thin air. It was built on a global human rights framework that says people with disability deserve full participation in society — full stop.
The foundation
The NDIS is underpinned by the UN Convention on the Rights of Persons with Disabilities (UNCRPD), which Australia signed in 2007 and ratified in 2008. The NDIS Act 2013 was built directly around its principles. This means your support isn't a service you're lucky to receive — it's a right you're entitled to.
Core principles
Autonomy & choice
You have the right to make decisions about your own life. Choice and control over your support — who provides it, when, and how — is central to the NDIS. No one should be making decisions for you without your input.
Full participation
The UNCRPD recognises the right to participate fully in community life. Community access support exists because being part of society — socially, economically, culturally — is a right, not a bonus.
Dignity & respect
Support should be delivered in a way that respects your dignity. You are not defined by your disability. Every interaction with a support worker should reflect that.
Inclusion
Disability is a natural part of human diversity. Inclusion means participating alongside everyone else — not in separate or lesser settings. Good support makes that real.
As a participant, you have the right to
These aren't optional — they're guaranteed.
- Choose your own support workers and providers
- Change providers if things aren't working
- Be involved in planning your supports
- Receive support that is safe, respectful and consistent
- Raise concerns or make a complaint without fear
- Access an advocate if you need one
- Have your culture, identity and preferences respected
Your right to complain
Something not right? You have every right to say so.
If something involves Care in Movement, we'd always prefer you come to us first. We genuinely want to understand what's happened and work with you to resolve it properly. You can use the complaint form below or email us directly at connect@careinmovement.com.
If it's about another provider, or you've raised it with us and aren't satisfied, there are independent bodies below who can help.
If you need to escalate
NDIS Quality and Safeguards Commission
Complaints about NDIS providers and support workers
NDIA — National Disability Insurance Agency
Complaints about your plan, funding decisions or the NDIS itself
Disability Advocacy Network Australia
Independent advocates who can support you through the process
Complaint
If you have a complaint about Care in Movement and feel comfortable sharing it with us directly, please do — you can use this form or email us at connect@careinmovement.com. We take every concern seriously.
Got a suggestion?
Something we could do better, or an idea you'd like to share? We're always keen to hear it.
§ 05 — Reach out
Quick enquiry — we'll get back within one business day.
Ready to exercise those rights?
Good support starts with a team that genuinely gets it. Come have a chat.
Join the movement! — here for participants · carers · support coordinators